Applies to: Pre-sales and customer support
Include the evidence that helps
- The product and installed version, if applicable.
- Your device/browser and the relevant view or route.
- What you expected, what happened, and when it happened with timezone.
- The exact error text and reproducible steps.
- An order, invoice or service reference when relevant.
Keep secrets out of tickets
Never send passwords, API private keys, recovery phrases, one-time codes or full payment-card data. Remove personal information and secrets from screenshots or logs. If a secret was exposed, use the provider’s credential-management process and tell support what type was affected without reposting it.
Account connections
The public demo never needs credentials. For an agreed actual installation, follow the product- and venue-specific credential instructions, use only the permissions required, and keep withdrawal authority separate where the venue supports it.
How to submit
Open Submit a Ticket, complete the subject and message, and follow the form’s attachment and verification requirements. Existing customers should sign in when possible so the request can be linked to their account.
Reviewed 5 October 2026. Features depend on the supplied product and build. Check current delivery availability or contact AIE.
